I took the Full Course to see how our cleaning operation stacked up against ‘’best-in-class”. The Course provided that opportunity, with clarity. The amount of good content and the “bite-sized considerations” allowed me to take in the information easily and with clear understanding.
The most valuable to me were the HR Modules (5 & 6) – staffing. I especially liked the detailed listing of the required attributes, attitudes, skills, roles, etc. that we need to look for and hire to in order to best deliver results and value to our customers, and provide a low employee turnover rate. With such a high employee turnover rate, and with the difficulty of finding good people in our industry, and the cost of a high employee turnover rate, and the cost to recruit, conduct background checks and drug testing, to hire, onboard, educate, train, as well as uniform costs, etc., we cannot afford to make poor choices in hiring. Mikes well laid out plan, and the things we were not doing, we have now implemented and we expect BIG POSITIVE IMPROVEMENTS.
A very close second for me was all the great information on management and leadership (modules 7 & 8), the differences and how they were changing, and the need to be able to meet people where they want to be met. The information on leadership was great.
We as the cleaning industry need to develop better leaders/leadership which will in turn result in our industry getting the respect it should be getting.