In this Podcast you will hear the following topics touched upon:
– need for greater diversity in the leadership team and their thought process
– just because something worked well in the past doesn’t mean it is the best way in today’s world
– the importance of focusing on both customer experience and employee experience and the reasons why
– the importance of learning what you don’t know that you don’t know
– need to move quickly with digital and digitization
– the importance of continuous measurement and reporting of cleaning results and IAQ to verify and validate not only them but to drive the highest level at the lowest overall costs
– need to treat people not the way you would like to be treated, or the way your company wants to, but rather how they want to be treated
– how to hire better cleaners in order to deal with finding and keeping good employees
– the three intrinsic motivators of people
– the significant importance of cleaner and cleaning operations. They help save lives
– ways to improve IAQ
– how small, incremental improvements make a significant impact over time
– that great leadership teams don’t just happen, they are strategically developed
