In this podcast, Mike discusses a wide range of Cleaning Management topics, including…
- need for greater diversity in the leadership team and their thought process
- just because something worked well in the past doesn’t mean it is the best way in today’s world
- the importance of focusing on both customer experience and employee experience and the reasons why
- the importance of learning what you don’t know that you don’t know
- the importance of continuous measurement and reporting of cleaning results and IAQ to verify and validate not only them but to drive the highest level at the lowest overall costs
- need to treat people not the way you would like to be treated, or the way your company wants to, but rather how they want to be treated
- how to hire better in order to deal with finding and keeping good employees
- how technology can be used to improve cleaning consistency, effectiveness, efficiency, and productivity while lowering overall costs
- how small, incremental improvements make a significant impact over time
- that great leadership teams don’t just happen, they are strategically developed, and how to do that…plus much more!